State Farm® Insurance Agent Matt Gilliland

"Ashley and Tracy are wonderful people. They go beyond their means to make sure you’re taken care of . That’s for looking out for your customers."

"I've had dealings with this company since 2024 (family members coverage) and they were good. Note: throughout these last 2 years, I have spoken with this branch getting personal auto quotes and another home quote (did not purchase) and they called MY number.

Fast forward to now and we are highly disappointed with the lack of professionalism, communication, and multiple mistakes resulting in a higher premium when it should've been correct from the beginning. We got a quote at the end of July/beginning of August for a new to us home purchase. She asked during the quote if we were going to be switching auto. Told her I would like a quote at a later time, but at that time was only interested in H/O's. In between the h/o's quote at the end of July and the issue on 8/25, I did get an auto quote from this company and it was significantly higher than my current company resulting in my declining of the auto policy and she was made aware. Important to note I have spoken with Courtney and Makayla.

Now on 10/12 I receive an email from Ashley - Office Manager stating they were trying to reach me about the h/o's and the number was disconnected. They were calling my husband's number that he hasn't had *in almost 2 yrs*. I receive the email at 9:27 a., call Ashley at 9:29a and was told she had just gotten on the phone and would call me back. Expressed my displeasure at the fact they were calling a d/c for 2 yrs phone number that I have no idea how they even got and never called prior anyway. I was asked for my contact information, gave it, and received an email that the phone number was updated. I call back at 11:18a, asked to speak to Ashley and was told she just left for lunch. At this point, I'm frustrated because you've been calling a disconnected number, call you, wait over an hour and call back, still haven't spoken to anyone - to be told she was reading over my notes but "You need to speak with Ashley because getting information from multiple different people can be confusing ya know?" Then proceeds to hang the phone up. Tell me you don't know h/o's. That's it.

I call a different branch, get the information that we needed to change coverage per u/w due to their "survey" aka pictures of the front and back of the home. Ok, that branch informs me they have to wait a day or so to receive the file from the old branch, she'll keep an eye on it, and call me back when she gets it to make changes. She then tells me that they had the old address as the mailing address! So we weren't getting the mail at the address that's insured!!!! That should not have been listed.

Come to today, 10/14, I spoke with the new branch, made a decision on coverage, and we were able to update the policy according to what we wanted within u/w guidelines and have to wait on them to review it. Now, in the meantime because we were unable to be reached by phone, our policy is canceling 11/13 and we will need a reissued policy. 😬😬 And the kicker here --- I was told the multi policy discount was applied and once u/w sees it, that our policy is definitely going to be increasing. (You know the auto policy I mentioned above that I told her I didnt want BEFORE the h/o's policy was even issued?)

So, here we are -- 1. Calling a d/c number I've never spoken to them on, 2. Wrong address resulting in us not getting the important mail so with 1 & 2 we now are now in cancellation and reissuing a policy, (because we haven't responded to u/w) and 3. Applying a discount to the policy when we don't have multiple lines resulting in a premium increase.

So, yes, highly displeased and do not recommend using this branch for service."

"When the SF agent I was using closed, my only concern was I wanted to go wherever Tracy Hudson went. She has always been available and willing to answer with an explanation any questions I’ve had. Best decision I made was switching from an online insurance agency to this local State Farm."

"Nice customer service."

"Tracy Hudson is the BEST!!! I have been with State Farm for over 40 years. Tracy is the reason I am still with State Farm. She goes above and beyond to answer any questions I have. I moved my policies to the agency where she is located because I can TRUST her to always be looking out for my best interest. She WROTE the book on customer service. She is truly an ASSET to this agent!!!!"

"Makayla Martin at Matt Gilliland - State Farm Insurance in Gaffney SC was very helpful with going over my insurance and doing a side by side comparison to what I had to what they offered. I was able to bundle my auto and home together and save a ton of money switching to State Farm. Makayla was wonderful through the whole process, she and the other ladies that work there are very friendly and helpful, couldn't have asked for a better experience!"

"We can't brag on Lindsey Hudgins enough. Thank you so much!"

"Lindsey was very thoughtful, helpful, and was very patient in helping me with my car insurance premiums for the next six months. I really enjoyed our conversation and I feel as though she really wanted to help me with my concerns. Thank you, Lindsey."

"Best insurance agent !!! Great customer service!! Love all the agents ! Tracy has helped so much !"

"Helpful and very professional"

"Tracy has always taken care of me. Go see my girl."

"Tracy is always very helpful"

"Makayla was a big help and has a outgoing personality and is very nice. She didn't hesitate to take the time to explain everything I needed to know"

"Tracy was hands down the BEST! I am so thankful for a friend that sent me her contact information. Tracy helped us save a good bit of money on our Auto and Homeowner insurance. She was informative, helpful and so very sweet! Thank you, Tracy!!"

"Makayla was very helpful and knowledgeable. She answered all my questions and was very polite."

"The Customer Service here is some of the best you will ever see!
I never have to worry about my property as long as I have State Farm insurance and love dealing with Tracy because she is the best!

Great job team"

"I love everybody at the office they are so kind and nice I will not change company if somebody come and ask love yll ❤️❤️❤️❤️"

"Tracy Hudson is great helping us with all our needs. Very friendly, caring and knowledgeable! Everyone else is also great!"

"Tracy is awesome! She has helped me with all of my insurance needs. She goes above and beyond every time. I ask a lot of questions and she answers them all. Very sweet gal!"

"Great service, everyone there are very nice and professional. Especially Ashley. 😃"

"Thank you Lindsey very honest & respectful"

"Tracy in the front office is awesome and went beyond what she had to do to help me out!!!"

"Tracy is fabulous agent and pleasure to work with. She always makes me feel safe and secure!"

"Excellent insurance agency! Best broker in town with Matt and his great support team. Tracy Hudson can't be beat. Her many years of experience are matched by genuine caring for the customer. If you don't know her go and let her help you with all your insurance needs. She is a rock star!"

"Tracy is very good. She keeps up with all of my policies and helps me to remember what's due and when."